Privacy Policy

Privacy Policy for Raineach Ltd.

Last Updated: 23 August 2025

Introduction

Raineach Ltd. ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in connection with the services we provide. This includes our gambling addiction services and management consultancy services.

We are a company registered in the UK. For the purpose of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), the data controller is Raineach Ltd.

Information We Collect

We may collect and process the following data about you:

Information you give us: This is information about you that you give us by filling in forms on our website (www.raineach.co.uk) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you enquire about our services, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

Information we collect about you: With regard to each of your visits to our site we may automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Special Category Data: Given the nature of our gambling addiction services, we may collect sensitive information about your health and personal life. We will only collect this information with your explicit consent.

How We Use Your Information

We use information held about you in the following ways:

To provide you with our services: This includes providing you with counselling and support for gambling addiction, and providing management consultancy services.

To improve our services: We may use your information to improve the services we provide, and to ensure that content from our site is presented in the most effective manner for you and for your computer.

To communicate with you: We will use your information to communicate with you about our services, and to provide you with information that you request from us.

For legal and regulatory purposes: We may use your information to comply with our legal and regulatory obligations.

Legal Basis for Processing Your Information

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal data. In almost every case the legal basis will be one of the following:

Consent: You have given us your consent to process your personal data for a specific purpose.

Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.

Legal Obligation: The processing is necessary for us to comply with the law (not including contractual obligations).

Disclosure of Your Information

We may share your personal information with:

Our employees and consultants: on a need-to-know basis to provide our services to you.

Third-party service providers: who provide services to us, such as IT and administrative services.

Regulators and other authorities: who require reporting of processing activities in certain circumstances.

We will not sell your personal data to any third parties.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.

Your right to rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@raineach.co.uk if you wish to make a request.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to enquiries@raineach.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113